Missing a request from time to time is normal and we understand stuff pops up. Just take the next request if you can! :) Because we don't expect you to walk all the time.
A request expired when I tried to accept it
Sometimes, the backend of the app countdown clock may detect that there's still time left to accept a walk request, but when you tap to accept, it expires. This likely is a result of a delay between your phone and our servers. This shouldn't happen often, but when it does, the walk has likely expired or been sent to another walker. Be ready to accept the next request instead, and consider moving to a better coverage area.
I missed a request that never showed
If you're receiving notifications that you missed requests but were never prompted to accept them, it's likely due to poor connectivity area for your carrier. Move to a different area, or try toggling Airplane Mode to reset your phone's connection to the network.