When you create a People Walker account, update your payment method, or request a walk, you may see a pending transaction on your payment method. This isn't an extra charge, but a temporary authorization we use to verify your payment method.
- I was charged but didn't actually take a walk. What is the extra walk?
- When is an authorization released?
- An authorization caused an overdraft. What should I do next?
- How do I see my actual charges?
I was charged but didn't actually take a walk. What is the extra walk?
This is an authorization, not a charge. Like other companies, People Walker uses temporary authorizations to confirm your payment method. The authorization will never actually process but may show as "pending" on your bank statement.
When is an authorization released?
If you see a pending amount, your card issuer will remove it typically within 5-7 business days, and your card won't actually be charged.
Once you’ve paid for your walk and your card is successfully charged, People Walker immediately releases the authorization. Contact your bank for more info about its authorization policies and timelines.
An authorization caused an overdraft. What should I do next?
For questions about overdraft fees, contact your bank directly.
How do I see my actual charges?
Use the People Walker App to see your 'past' walk charges.